No matter what kind of business you’re running, you probably (or hopefully) have a stronghold in the technological realm. Even though you’re a cupcake business, you’re making full use of the internet or online food delivery services to provide to your customers.
If you’re in the tech business or specifically dealing with IT, then you’ve probably heard of site reliability engineering before.
Site reliability engineers, also known as SREs, focus on process automation, application reliability, and scalability of products and services.
Typically, SREs work with cloud services, Saas, PaaS, and other IT companies whose services require them to be available every hour of every day for their clients.
But, why would you need an SRE? Below, we’ll outline just why you should look into site reliability engineering for your company.
Facilitate Struggles Between Developers and Operations
Those who are IT vets know there has always been a struggle between developers and operations. The debate always centers around “what can we launch and when can we launch this.”
Hang around for some time, and you’re likely to often hear convincing arguments on both sides but you’d rather there not be any arguments at all.
SREs can come in and help bridge that gap, making sure both the developers (who want to push something out) and operations (who’d rather double-check everything) can see eye to eye.
SREs make sure everyone can agree in advance about schedules, functions, and responsibilities. That way, the process is much smoother and conflicts are largely avoided.
They Can be Quite Flexible
While it may seem like SREs have a very specific lane to stay in, the truth is that they can branch into many other areas to wear a lot of hats.
You may see SREs referred to as a number of different names, such as systems reliability engineers, DevOps engineers, sysadmins, and more.
This is especially true at smaller businesses and enterprises that may not have the budget or manpower to hire other people to come in and take care of crucial functions.
They can take care of many different areas, such as upskilling or fulfilling an operations role before focusing on automation and scaling.
Depending on the need, they may be used in various areas such as upskilling, operations, automation, and even scaling.
It’s also a reliable idea to look into securing an SRE for your business sooner rather than later. You’re not going to find them at every business around, but they’re becoming more and more common, even in the tech world.
Even those companies that do not primarily deal with tech, such as giants like Amazon and Netflix, are looking for SREs. A quick search on a few job boards shows that companies such as airlines and food delivery services are looking for SREs.
Increase Company Value
While automation is certainly an area where companies can see their overall costs reduced, the truth is that a proper SRE can increase a company’s value by transforming the IT department.
Instead of the IT department coming in and fixing problems when they arise, they can be a place to help the company avoid certain downtime while maximizing their revenue and service abilities.
They can also help you increase the value you get from your IT staff. Instead of hiring low-skilled workers to take over certain projects, SREs can automate some processes or take care of regular, mundane activities that may slow down efficiency and cause frustration.